Shipping policy

Shipping Policy

Orders are processed during standard business hours, Monday through Friday, excluding public holidays. Processing times may vary depending on product availability and order volume.

Shipping rates are calculated at checkout based on the destination address, package weight, and dimensions. All applicable shipping charges will be displayed prior to order confirmation.

Once an order has been dispatched, a shipping confirmation will be sent to the email address provided at checkout. This confirmation will include tracking information where available, allowing customers to monitor the status of their shipment through the designated carrier's platform.

Please note that transit times are determined solely by the carrier and may be affected by factors beyond our control, including but not limited to weather conditions, carrier delays, customs processing, and public holidays. We do not guarantee specific delivery dates or timeframes.

For shipments to Canada, orders may be subject to import duties, taxes, and customs fees imposed by the Canadian government. These charges are the sole responsibility of the recipient and are not included in the order total or shipping fees collected at checkout.

In the event that a package is lost or damaged in transit, please contact our customer service team promptly. We will work with the carrier to investigate the matter and determine an appropriate resolution in accordance with the carrier's policies.

We reserve the right to modify this shipping policy at any time without prior notice. Any changes will be effective immediately upon publication on our website.